Frequently Asked Questions (FAQs)

Everyone needs a little help now and then. This is the start of our FAQ section!

We'll be adding more in the coming weeks.

If you're still stuck, do get in touch using the "Chat with us" link on each page or by email at

Using Discount Codes

Only one discount code can be redeemed at a time.

Most codes will have an expiry day and other usage conditions. These will be detailed in the email you receive with the code.

Redeeming Cacao Pods

As part of Raw Chocolate Rewards you can virtual cacao pods for discounts and free products.

Watch this video to learn how to redeem your pods and access your referral link.

How to access your Raw Chocolate Rewards referral link

Manage Your Subscription

You can easily manage your subscriptions via our subscription portal. Here's a video to help you access it.