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Shipping in Hot Weather
By its nature, chocolate melts when it gets hot, it's one of the things we all love about that melt in the mouth feeling. This also means that shipping orders in hot weather can lead to our chocolates melting in transit.
We advise that you consider the local weather and any potential delays of your order while in transit. We do not take responsibility for melted cacao, and any losses in this respect are the buyer's responsibility.
The delivery cost is calculated individually for each order - you may obtain an estimate of the cost for your order from your shopping cart using the "Estimate Shipping Cost" section.
Orders under 2kg in weight may be sent by Royal Mail Tracked 24 or Tracked 48 parcel service. Orders over 2kg in weight will be sent by Courier, typically FedEx.
All orders include tracking link in your shipping confirmation email (double check your spam folder).
At checkout, you will be presented the delivery options available for your order.
| Parcel Weight | Shipping Method | Cost |
|---|---|---|
| Up to 2kg | Royal Mail Tracked 48 (3-5 days) | £5.11 |
| Royal Mail Tracked 24 (1-3 days) | £6.46 | |
| Up to 5kg | Courier | £9.92 |
| Over 5kg | Courier | £11.06 |
Please note these prices include VAT at the standard rate
For mainland UK (excluding Northern Ireland, Channel Islands and Highlands and Islands) delivery is free if you spend over £50 after any discount is applied.
This is an economy service, please allow 5-7 days for processing and shipping.
We offer an Express Shipping Upgrade for £5, which takes 1-3 days for processing and shipping.
We aim to get your order in the post the day after you order, though often the same day if you order before 12pm.
Please allow up to 3 working days for order processing and 5 working days for delivery.
Most UK orders are delivered within 1 to 3 working days.
If an item is out of stock, we will notify you of this and offer you the choice of waiting, choosing an alternative item of equal value or refunding that part of your order.
If you're local to us then you can collect your order in person. You will be emailed after you place your order to offer a selection of times to collect.
We are currently unable to ship orders overseas due to rising costs, and additional customs charges and complications. Our apologies for any inconvenience caused. We regularly review the situation.
You may return items within 30 days for a full refund or exchange, providing that they are unopened and un-used and in their original condition. Applicable only to UK orders. See our No Quibble Returns process.
In the rare situation of your ordering arriving damaged, we will offer a free replacement, providing the damage is reported within 72 hours of delivery. We may ask for photos of the damage, so that we can claim from our insurers. To report damage, please email us at hello@elementsforlife.co.uk or use our contact form.
