Delivery & Returns

We offer Fast Free Delivery on orders over £60 to UK mainland.

The delivery cost is calculated individually for each order - you may obtain an estimate of the cost for your order from your shopping cart using the "Estimate Shipping Cost" section.

UK Delivery

Orders under 2kg in weight may be sent by Royal Mail First or Second Class Small Parcels. Orders over 2kg in weight will be sent by next day Courier. At checkout, you will be presented the delivery options available for your order.

Parcel Weight Shipping Method Cost
Up to 1kg Royal Mail 2nd Class Small Parcel £2.90
  Royal Mail 1st Class Small Parcel £3.40
Up to 2kg Royal Mail 2nd Class Small Parcel £2.90
  Royal Mail 1st Class Small Parcel £5.50
Over 2kg Courier £6.90

For mainland UK (excluding Northern Ireland, Channel Islands and Highlands and Islands) delivery is free if you spend over £60 (usually sent by Courier and should reach you within 48 hours of dispatch).

We aim to get your order in the post the day after you order, though often the same day if you order before 2pm. Please allow up to 2 working days for order processing and 3 working days for delivery. Most orders are delivered within 1 to 3 working days. International orders will be sent to you in 5-10 working days. If an item is out of stock, we will notify you of this and offer you the choice of waiting, choosing an alternative item of equal value or refunding that part of your order.

Overseas delivery

Orders shipping within Europe and under 20kg can now checkout direct online. Orders under 2kg will be sent by Royal Mail International Tracked & Signed (where available) charged at the standard rates below:

Parcel Weight Shipping Method Cost
Up to 500g Royal Mail International Tracked & Signed £10.15
501g to 750g Royal Mail International Tracked & Signed £11.10
751g to 1000g Royal Mail International Tracked & Signed £12.50
1001g to 1250g Royal Mail International Tracked & Signed £13.55
1251g to 1500g Royal Mail International Tracked & Signed £14.95
1501g to 1750g Royal Mail International Tracked & Signed £15.45
1751g to 2000g Royal Mail International Tracked & Signed £16.65

Orders over 2kg will be shipped by courier, charged at £25.

Please note that there may be a surcharge for some European countries, which you will be notified of and invoiced separately after checkout. This is due to the wide range of pricing for different countries.

Orders for overseas delivery outside of Europe are currently by prior arrangement only. Please email us before you place your order at hello@elementsforlife.co.uk or use our contact form.

Delivery outside of the European Union

Please note that any items sent outside of the European Union may be delayed by customs and any extra customs charges will be your responsibility. If you have food in your parcel, this is entirely at your own risk as customs may not let this through.

Shipping in Hot Weather

By its nature chocolate melts when it gets hot, its one of the things we all love about that melt in the mouth feeling. This does also mean that shipping orders in hot weather can lead to our chocolates melting in transit. That said, we have shipped to many places in Europe during June, July and Aug with no issues.

We advice that you consider the local weather and any potential delays of your order while in transit. We do not take responsibility for melted chocolates and any losses in this respect are the buyers responsibility.

Returns

You may return items within 7 days for a full refund, providing that they are unopened and un-used and in their original condition.

See our full Terms and Conditions.